Throughout this document we will refer to F123 Consulting as F123.
We collect information to provide better services to our users, ranging from which language you speak to which browser you use or which page you are reporting a problem with. There is also information that is contributed by our team, users of our software, and volunteers, such as labels for buttons and form fields.
This information is collected from forms that are filled out by our users and volunteers, to report a problem or register for the service; from the way you use F123 Access; from your computing device, such as your browser version and operating system; log data such as the last time your version of our software was updated; installation information, such as a unique number identifying each device where you have installed our software; and information you have shared with us during voice calls to provide technical support or training.
We use the information we collect from our service to maintain, provide, protect and improve our service, as well as to develop new services and to protect our users.
Some of the accessibility improvements provided by F123 Access do not require the use of personal information of any kind. When providing these services, our system does not request confirmation or specific approval. When sensitive information may be shared, our system will ask for specific authorization. For example, when reporting accessibility problems with a page, the user may choose to include or not the actual page content in the report.
When you contact our team, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about changes or improvements.
F123 processes personal information on our servers in multiple countries around the world. We may process your personal information on a server located outside the country where you live.
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so free of charge, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
We do not share personal information with companies, organisations and individuals outside of F123 unless one of the following circumstances applies:
We will share personal information with organisations, companies, or individuals outside F123 when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
We will share personal information with companies, organisations or individuals outside F123 if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to: meet any applicable law, regulation, legal process or enforceable governmental request. enforce applicable Terms of Service, including investigation of potential violations. detect, prevent or otherwise address fraud, security or technical issues. protect against harm to the rights, property or safety of F123, our users or the public, as required or permitted by law.
We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.
We work hard to protect F123 and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold. In particular: